FREQUENTLY ASKED QUESTIONS
GENERAL
1. What makes Mitibazaar products special?
Mitibazaar brings natural clay and terracotta products inspired by traditional Indian craftsmanship and designed for modern everyday living.
2. Are Mitibazaar products handmade?
Many of our clay and terracotta products are handmade or made using traditional crafting methods. Because of this, slight variations in colour, texture, shape and finish are natural.
3. Are all clay products exactly the same?
No. Natural clay and handmade craftsmanship can create small differences from one piece to another. These variations make each product unique.
4. Are Mitibazaar clay products chemically coated?
Where a product is specified as natural or uncoated, it is made without artificial coating. Please refer to the individual product description for product-specific details.
5. How should I clean clay products?
We generally recommend gentle hand washing with water and a soft sponge or cloth. Avoid harsh chemicals and abrasive cleaning materials unless specifically recommended for that product.
6. Why can clay products develop small marks or colour changes?
Clay is a natural material. Changes in moisture, temperature and usage can sometimes cause minor colour or surface changes. These are generally natural characteristics of clay products.
7. Why can clay products crack?
Clay products can crack if exposed to sudden temperature changes, strong impact or improper handling. Always follow the care instructions provided with the particular product.
8. How should I store clay products?
Keep clay products in a clean, dry and well-ventilated place. Avoid sudden temperature changes and handle fragile products carefully.
9. Are clay products safe to use?
Use each product only for its intended purpose and follow the care and usage instructions provided on the product page. Product-specific information should always be checked before use.
10. Do clay products have a natural smell?
New clay products may sometimes have a natural earthy smell. This can vary depending on the clay and manufacturing process and generally reduces with proper washing and airing.
ORDERS & DELIVERY
11. How can I track my order?
Once your order is dispatched, tracking information will be shared with you where tracking is available.
12. How long does delivery take?
Delivery usually takes approximately 4–8 working days after dispatch, depending on your location and courier service.
13. What should I do if my product arrives damaged?
Please contact us within 7 days of delivery with your order number and clear photographs/videos of the product and packaging. Please refer to our Return, Refund, Replacement & Cancellation Policy for details.
14. Can I cancel my order?
Cancellation can generally be requested within 4 hours of placing the order or before the order is shipped, whichever comes first.
15. Do you accept returns or replacements?
Eligible returns and replacements are handled according to our Return, Refund, Replacement & Cancellation Policy.
CONTACT US
Still have a question?
WhatsApp & Call:
+91 62891 61566
+91 98753 29211
Email:
mitibazaar@gmail.com
We’ll be happy to help.