Refund policy
RETURN, REFUND, REPLACEMENT & CANCELLATION POLICY
Last updated: 10 August 2026
At Mitibazaar, we carefully inspect and securely pack every clay and terracotta product before dispatch. If you face any issue with your order, please contact us at mitibazaar@gmail.com or WhatsApp +91 62891 61566 within 7 days of delivery.
Please keep the original packaging and share clear photographs of the package and product. An unboxing video is recommended and may help us complete our quality check quickly.
RETURNS POLICY
Return requests must be raised within 7 days of delivery.
A return may be accepted in the following cases:
• The clay or terracotta product arrives broken, cracked or damaged.
• You receive a different product from what you ordered.
• The product has a manufacturing defect that makes it unusable.
The product should be unused and returned with its original packaging wherever possible.
NATURAL CLAY & TERRACOTTA VARIATIONS
Our products are made from natural clay and may be handmade or traditionally crafted. Minor variations in colour, texture, shape, size, pores, surface marks or finish may occur.
These natural characteristics are a normal part of handmade clay and terracotta products and are not considered defects.
REPLACEMENT POLICY
Replacement requests must be raised within 7 days of delivery.
After receiving the required details, photographs and videos, our team will review the issue and normally respond within 24–48 hours.
Replacement may be provided when:
• The product is received broken, cracked or damaged.
• The wrong product has been delivered.
• The product has a manufacturing defect.
Replacement is subject to product availability. If the same product is unavailable, we may provide a refund as applicable.
REFUND POLICY
Refunds are processed after our internal verification of the reported issue.
A refund may be provided when:
• The product is received damaged or defective and replacement is not possible.
• The wrong product was delivered and replacement is not available.
• The ordered product is unavailable for replacement.
Approved refunds will generally be processed to the original payment method.
We aim to process approved refunds within 3–5 working days after the refund is approved. The time taken for the amount to reflect in your account may depend on your bank or payment service provider.
CANCELLATION POLICY
You may request cancellation within 4 hours of placing your order or before the order is shipped, whichever occurs first.
To request cancellation, contact us at:
Email: mitibazaar@gmail.com
WhatsApp: +91 62891 61566
Once an order has been shipped, cancellation may not be possible. If a return is required after shipment, applicable return shipping charges may be deducted from the refund, where permitted.
HOW TO CONTACT US
For any return, refund, replacement or cancellation request, please provide:
• Order number
• Name and phone number
• Reason for the request
• Clear photographs of the product and packaging
• Unboxing video, if available
Mitibazaar will review each request and provide the appropriate resolution based on the condition of the product and the circumstances of the order.